FAQ - Answers About Online Purchases From Rising Vegans
How long will take to receive my package?
- Processing time: All apparel and handbags are produced when ordered; therefore, processing can take 14-21 days before shipping. Our T-shirts, hoodies, tank tops and leggings usually complete production within 8 days.
- Shipping time: This refers to the time it takes for items to be shipped from our production facility to the destination. International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product, UPS, or DHL. After processing and leaving production/warehouse, items usually take between 8 and 14 days to arrive at their destination but can take longer from time to time, particularly during COVID-19 era.
How can I track my order?
We will email you a tracking number when your order is prepared to ship. This tracking number may take 2-3 days to update.
What size should I order?
Please see our Size Chart.
Can I cancel my order?
You will not be able to cancel your order in our system; however, you can email us at email@example.com to cancel your order within the first 24 hours.
I didn't receive an order confirmation email. What should I do?
- Verify your email address provided with your order is correct. If it is incorrect, please email us at firstname.lastname@example.org with the correct email address and we will resend your confirmation.
- Check your junk folder
- If your email address is correct and you cannot find your confirmation in your junk folder, please email us at email@example.com and we'll resend it.